Refund Policy Overview

At mtvrmall, we prioritize your satisfaction and strive to make returns hassle-free. Here's a summary of our refund policy:

Eligibility & Fees:

• Returns accepted within 15 days of receiving all items in the same order.
• Items must be unworn, in original condition with packaging and tags intact.
• Original shipping fees non-refundable; return shipping generally not covered.

Initiating a Return:

• Contact support@mtvrmall.com for return authorization and provide a brief reason.
• Items sent back without authorization won't be accepted.

Shipping the Item(s) Back:

• Contact us for return instructions.
• Pack items securely with original packaging and include order number slip.
• Ship with tracking; provide tracking number for follow-up.

Refund Process:

• Refund issued within 7 days to original payment method after processing.
• Original shipping fee non-refundable.

Exchanges:

• Contact us for exchange requests; detailed instructions provided.

Items Not Accepted for Return:

• Swimwear, costumes, bodysuits, lingerie, etc.
• Items with broken hygiene seals, Final Sale items, custom-made items.

Additional Information:

• Holiday-related items not refunded for late arrival.
• Express shipping fee not refunded due to personal reasons.
• Orders not cancelable once shipped.
• Sizes based on US sizing, with uniform conversion applied.

For further assistance, reach out to support@mtvrmall.com.

Our refund policy aims to align with Pinterest's requirements and provide a smooth return experience for our customers.