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Refund Policy Overview

At mtvrmall, we prioritize your satisfaction and strive to make returns hassle-free. Here's a summary of our refund policy:

Eligibility & Fees:

  • Returns accepted within 15 days of receiving all items in the same order.
  • Items must be unworn, in original condition with packaging and tags intact.
  • Original shipping fees non-refundable; return shipping generally not covered.

Initiating a Return:

  • Contact for return authorization and provide a brief reason.
  • Items sent back without authorization won't be accepted.

Shipping the Item(s) Back:

  • Contact us for return instructions.
  • Pack items securely with original packaging and include order number slip.
  • Ship with tracking; provide tracking number for follow-up.

Refund Process:

  • Refund issued within 7 days to original payment method after processing.
  • Original shipping fee non-refundable.


  • Contact us for exchange requests; detailed instructions provided.

Items Not Accepted for Return:

  • Swimwear, costumes, bodysuits, lingerie, etc.
  • Items with broken hygiene seals, Final Sale items, custom-made items.

Additional Information:

  • Holiday-related items not refunded for late arrival.
  • Express shipping fee not refunded due to personal reasons.
  • Orders not cancelable once shipped.
  • Sizes based on US sizing, with uniform conversion applied.

For further assistance, reach out to

Our refund policy aims to align with Pinterest's requirements and provide a smooth return experience for our customers.

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